Frequently Asked Questions
Find answers to common questions about PureStead Home Laundry Powder.
Product Questions
Q: How much laundry powder should I use?
A: For a regular load, use approximately 2 tablespoons. Adjust slightly for heavily soiled loads or larger load sizes.
Q: Is PureStead Home Laundry Powder compatible with HE washing machines?
A: Yes. Our laundry powder is compatible with both standard and high-efficiency (HE) washing machines.
Q: Is your laundry powder available in an unscented version?
A: Yes. We offer an Unscented option for those who prefer a fragrance-free laundry experience.
Q: What fragrances are currently available?
A: Current fragrances include:
Fresh Rise
Fresh Haven
Calm Assurance
Cozy Retreat
Coastal Calm
Unscented
Availability may vary as we continue expanding our product line.
Q: Where do I add the laundry powder in my washing machine?
A: Add PureStead Home Laundry Powder directly to the washing machine drum before adding your clothes.
Orders & Shipping
Q: Where do you ship?
A: We currently ship within the United States.
Q: How long does shipping take?
A: Most orders are processed within 1–3 business days. Shipping times vary based on destination.
Q: How can I track my order?
A: Once your order ships, you will receive tracking information by email.
Ingredients & Product Information
Q: What ingredients are used in your laundry powder?
A: PureStead Home Laundry Powder is made with:
Sodium Carbonate
Sodium Bicarbonate
Sodium Percarbonate
Coconut Soap
Phthalate-Free Fragrance (in scented varieties)
Please refer to individual product labels for the most current ingredient information.
Q: Does the powder contain bleach?
A: Our formula contains sodium percarbonate, which releases oxygen when dissolved in water. It is different from chlorine bleach.
Q: Is PureStead Home Laundry Powder safe for septic systems?
A: We recommend customers consult their septic system professional if they have specific concerns regarding any laundry product.
Returns
Q: Do you accept returns?
A: Due to the nature of our laundry products, all sales are final. We do not accept returns or exchanges for change of mind, scent preference, or other personal preference. If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we will work with you to resolve the issue.
Q: What if my product arrives damaged?
A: Contact us within 7 days of delivery and include photos of the damage. We will review the issue and work with you to provide a solution.
Contact
Q: How can I contact PureStead Home?
A: Visit our Contact page or email us at [email protected] with questions about products, orders, or shipping.